Towards systemic evaluation of IT business value

Evaluating the IT business value is a challenging combination of managing the complexity of value phenomenon and the complexity of broad IT impacts. This study aims to analyse the focal characteristics of IT business value evaluation and to conceptualise their integration as a systemic evaluation approach. The systemic approach combines concepts of goal driven perspective for benefits, value as a combination of benefits and costs, and the lifecycle view of potential and realised value. These concepts are integrated through system dynamics modelling to understand the IT impact structures and dynamic value creating behaviour emerging from the structures. The research methods are a combination of a literature review and conceptual construction.

Harri Töhönen, Timo Itälä, Marjo Kauppinen (Aalto University), Tomi Männistö (University of Helsinki): Towards systemic evaluation of IT business value

Presented at  Business Modeling and Software Design conference. 6-8, July, 2015, Milan