Service Designing Finland: From Policy to Action

Both service design and agile are processes that uncover insights and initiate conversations, whether internally or externally, in order to identify what is most valuable to the user and then proceed to design and deliver it. In this article, we investigate the dynamics between different stakeholders in the design, development, and delivery process and propose the ‘5 Rs’ approach to the project lifecycle in order to maintain alignment, collaboration and quality output.

Tuula Jäppinen, Satu Miettinen (University of Lapland): Service Designing Finland: From Policy to Action