User experience (UX) has become an increasingly important factor in the success or failure of software systems. However, established agile practices for ensuring desired UX of the software under development are largely missing. Consequently, companies are facing problems in conducting UX work in agile development. This paper contributes towards understanding those problems and developing means to overcome them. We present results from a cross-case analysis of survey data from two large international software companies in this paper. Altogether, we surveyed 128 practitioners regarding challenges in agile UX work, the actual and desired contribution of UX specialists, and means to improve the current situation. For tighter integration between the disciplines, we suggest including the UX specialist in the development team itself. Keywords—Agile software development; user experience work; process improvement
Kati Kuusinen (Tampere University of Technology): Overcoming Challenges in Agile User Experience Work Cross-Case Analysis of Two Large Software Organizations
Presented at Euromicro 2015, Funchal.