F-Secure’s location service code freely available for the user community
The Lokki location sharing service, launched by F-Secure in 2013, shares information among a selected group about where each member is at a certain time. The service, based on voluntary information sharing, helps families and groups by identifying and sharing the locations of the group members that have been marked in advance, or by announcing…
Register to Open Semimar: From Agile Development to Mercury Business
March 24, 2015, at 9.00-13.00, Oulu City Theatre, Kaarlenväylä 2, OULU N4S-program welcomes you to participate to a half-day open seminar on the future of Software Business that is fast, near real-time and full of surprises and opportunities. The seminar will feature high profile speakers, representing both industry and academy addressing latest knowledge and…
JAMK designs product line for businesses and communities
Company production lines are usually not public. Now the N4S@JAMK project team of the JAMK University of Applied Sciences has designed and implemented a holistic production line chain for the design of digital services. The production line chain, now known by the working title Corolla, and the different processes essentially related to it offer opportunities…
Seminar on consumers’ attitudes towards cloud services – Helsinki 9.2
Date and time: 9 February at 9:30-12 Venue: F-Secure, Tammasaarenkatu 7, Helsinki EIT ICT Labs has conducted a study on consumers’ attitudes towards cloud services. The study was carried out in November 2014 in six countries – Finland, France, Italy, Japan, UK and USA. With 3000 participants – 500 per country – the study has revealed interesting results, which will…
Communities of practice help with the development of a new organisational structure
The product development organisation for Ericsson Finland went through a vast change process, forming a new structure for the organisation. The first research results on the topic have now been published. Christian Engblom from Ericsson states that when a big organisation gives up the traditional project structure and moves to working in small agile teams,…
Identifying hidden needs provides more specific information about customers
According to the research conducted by Aalto University, the emotions, memories and every-day user experience related to using products or services should be taken into consideration in the development of customer loyalty. The development of customer loyalty requires in-depth knowledge about customers’ needs and behaviour. In the N4S programme, the research group PREAGO from Aalto…
Information about customer loyalty with new methods
Research group PREAGO from Aalto University and IT company Reaktor are looking for cooperation possibilities within the N4S-program for processing in-depth customer data with the help of data science and qualitative research. Aalto University has conducted research into customer behaviour related to products and usability of services for 15 years. The group has been one…
New Services and Products through Flexibility
Today, the success of companies requires software development to be done also in real time with the help of customer feedback. This is possible only by being flexible. The aim of the Mercury Business work package is to get companies to actively seek new ways of managing their current business operations, and to give them…
Help from Design Thinking for the Creation of Digital Services
Professor of Applied Art and Design Satu Miettinen is leading the University of Lapland’s research project in which service design methods are being developed to meet the needs of digital production for the companies of the N4S programme. With the aid of service design, customer understanding is increased in product development and the design of…
The objective: a fast, delivery capability that creates value
The roaring success of the games company Supercell is partly a result of making use of customer feedback at all stages of game development. Medium-sized and large companies are also seeking a similar rapid product and service delivery capability, a feature of start-up businesses, by exploiting their benefits of scale. In the N4S-program, working methods…