Help from Design Thinking for the Creation of Digital Services

Professor of Applied Art and Design Satu Miettinen is leading the University of Lapland’s research project in which service design methods are being developed to meet the needs of digital production for the companies of the N4S programme. With the aid of service design, customer understanding is increased in product development and the design of new products is speeded up.

Design thinking is an integral part of a new kind of management. The methods used in service design, such as scenarios, storytelling and prototyping, help decision-makers to see the changes in the operational environments of the future. It’s a question of collecting the existing data and analysing it in a new way. Service design is of help in the IT field when it is necessary, for example, to familiarise oneself with a new technical ecosystem and begin to use its applications.

Read the rest of the Satu Miettinen’s interview here: