Service Design Integration with Business Development: Six Finnish Case Studies of Digital Service Development

As a complex ecosystem, the global digital environment includes actors and stakeholders with diverse values and distinct mind-sets. In this research, we examine the digital ecosystem in the Finnish context of a business-led research and development (R&D) consortia (Need for Speed, N4S), focusing on the early phases of research. The aim is to propose an iterative action research and case study framework for developing the Finnish digital business ecosystem with the use of service design thinking and tools.

This research proposes a preliminary structure of the prerequisites for service design integration in the Finnish digital ecosystem mapped through the case domains (tourism, manufacturing and software). Additionally, this paper proposes further research topics relevant to integrating service design processes with continuous product, service and business development practices and agile process models.

Piia Rytilahti, Simo Rontti, Satu Miettinen (University of Lapland): Service Design Integration with Business Development: Six Finnish Case Studies of Digital Service Development

Presented at Design for Business: Research Conference. 12 – 13 May, Melbourne, Australia

http://ideasondesign.net/design-for-business/research-conference/design-for-business-research-conference-2015-presenting-papers/service-design-integration-with-business-development-six-finnish-case-studies-of-digital-service-development/

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